reciProfity defaults to NO broken cases.
If you would like to change that default and ALLOW broken cases:
Click on the Gear/Setup/Options
In the sidebar under Settings
1. Choose Inventory Items
2. Click the Broken Case Allowed button
3. If you already have items in reciProfity that are set to NO click Apply this setting to all exisiting products: No (this will change it to Yes)
Remember to click the green Save button.