Why it's important
reciProfity defaults to not allowing broken cases. Some vendors sell their products by the case but allow you to split the case. In this situation, you will need to enable the broken cases feature so invoice receiving can be done by either case or individual items.
How to use it
If you would like to change that default and ALLOW broken cases:
1) Click the Gear icon located in the upper right corner.
Click Manage Users & Units
Click Users & Connections
In the sidebar under Settings
2) Choose Inventory Items
3) Click the Broken Case Allowed button
4) If you already have items in reciProfity that are set to NO, click "Apply this setting to all existing products: No" (this will change it to Yes)
5) Remember to click the green Save button.