There are several reasons your Count totals may not match your On Hand report:
1. When you take a count and leave a quantity blank reciProfity retains the previous count (and any invoices, sales and adjustments) as the On Hand.
A blank is NOT a zero. If there is nothing on hand for that item and you want to indicate this make sure you put a zero in the quantity field.
2. Run an actual inventory journal and look to see if any Counts were done AFTER the dates of the transaction in question. A later date will override the on hand recalculation. Also look for invoices and adjustments!